Logistics
Return Policy
HGO handles return requests fairly while protecting customers, vendors, and delivery teams from damaged, incomplete, or misused returns.
Return eligibility
Items should be unused, complete, and in suitable condition unless the return is caused by a defect, wrong item, or delivery issue.
How to request a return
Contact support with your order reference, item details, photos where helpful, and a short explanation of the issue.
Resolution options
Depending on the case, HGO may arrange replacement, store credit, refund processing, or vendor inspection.