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Terms and Conditions

Terms and Conditions for HGO

Welcome to HGO, an online marketplace operated by Good Products Good Co. LTD. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. You are advised to read them meticulously. If you do not consent to these Terms, you are prohibited from using our services.


1. Definitions

1.1 HGO: Refers to the online marketplace platform operated by Good Products Good Co. LTD.

1.2 Vendor: Refers to independent sellers who list products for sale on our platform.

1.3 Delivery Driver: Refers to individuals or entities responsible for delivering products to customers.


2. Acceptance of Terms

2.1 By utilizing the HGO platform, you consent to these Terms and Conditions, and any supplementary policies or guidelines as published on the website.


3. Account Registration

3.1 Eligibility: To access certain features of HGO, it is requisite that you create an account.

3.2 Information Accuracy: You agree to furnish accurate, complete, and current information during the registration process. You are also obligated to update this information to maintain its accuracy.


4. Vendor Responsibilities

4.1 Accuracy of Listings: Vendors must ensure that all product listings are reflective of reality, including but not limited to pricing, descriptions, images, and availability.

4.2 Legal Compliance: Vendors bear the responsibility to comply with all applicable laws and regulations relating to their products.

4.3 HGO’s Rights: HGO reserves the authority to remove any listings that contravene these Terms or are deemed unlawful.


5. Delivery Driver Responsibilities

5.1 Compliance with Laws: Delivery Drivers shall adhere to all relevant laws and regulations throughout the delivery process.

5.2 Timely Delivery: Delivery Drivers are accountable for the punctual delivery of products, as mutually agreed upon by the Vendor and the Customer.


6. Customer Responsibilities

6.1 Accurate Information: Customers must provide precise shipping information.

6.2 Account Security: Customers are responsible for maintaining the security of their account credentials.

6.3 Prohibition of Unlawful Activity: Customers agree not to utilize the platform for any unlawful purposes or engage in fraudulent activities.


7. Fees and Payments

7.1 Fee Structure: HGO reserves the right to impose fees for certain services, including transaction fees for sales executed through the platform.

7.2 Notification of Fees: Vendors and Customers will be duly informed of any applicable fees prior to the completion of their transactions.


8. Product Returns and Refunds

8.1 Vendor Variation: Return policies may diverge by Vendor. Customers are encouraged to review the return policy for each product prior to purchase.

8.2 Facilitation by HGO: HGO shall facilitate returns in compliance with the Vendor’s policy; however, Vendors retain final discretion regarding returns and refunds.


9. Limitation of Liability

9.1 Disclaimer of Liability: HGO shall bear no liability for any indirect, incidental, or consequential damages arising out of or connected to your use of the platform.

9.2 Independent Contractors: Vendors and Delivery Drivers shall be regarded as independent contractors, and HGO disclaims any liability arising from their actions or omissions.


10. Intellectual Property

10.1 Ownership: All content featured on the HGO platform—including text, graphics, logos, and software—remains the exclusive property of Good Products Good Co. LTD or its licensors.

10.2 Protection: Such content is safeguarded by applicable intellectual property laws.


11. Termination

11.1 Right of Termination: HGO reserves the right to suspend or terminate your account at any juncture for violations of these Terms.


12. Changes to the Terms

12.1 Amendment Procedure: HGO may periodically revise these Terms and Conditions. Users will be notified of any substantive changes via email or through prominent notifications on the platform.

12.2 Acceptance of Changes: Your continued use of the platform after modifications constitutes your acceptance of the amended Terms.


13. Governing Law

13.1 Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Uganda.

13.2 Dispute Resolution: Any disputes shall be settled in the courts of law of Uganda.


14. Contact Information

14.1 Queries: For inquiries regarding these Terms and Conditions, please contact us at legal[at]hgohgo.com.


By utilizing HGO, you affirm that you have read, understood, and agreed to these Terms and Conditions. We appreciate your choice of HGO!

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